Our burning instructions can be found in the support area.  Please follow these instructions carefully step-by-step, in order to successfully burn your "Overburn" CD-R.  Should any problems occur by burning, you can contact us at b2bsupport@mediarange.de.  A support staff member will be happy to help you further.

Many older models of burners are no longer in the compatibility list.  That doesn't mean that you can't use MediaRange DVDs! 

Your burner's firmware communicates with the media before the start of the burning process. The media is only accepted after the burner is able to compare it with the firmware list of known DVD media.  Unfortunately, even new burners still come onto the market without a fully developed firmware.  In that case, only a minimal amount of media is recognized and the burning speed is usually reduced.  Older burners don't often recognize newer and redeveloped media and may possibly start an incorrect burning process.  In both cases, only regular updates to the burner's firmware can help to keep the status current.  The firmware can usually be downloaded from the manufacturer's website and updated without problem.  Even most manufacturers of stand-alone units offer this for your recorder.  In this case, the new firmware is simply burned onto a CD and applied to updated to update the recorder.

Under "Dealer Directory" you'll find a list of dealers who sell MediaRange products in your country.

Want to find a dealer for a specific product?

Find the item in our product list and click on details.  There you will find a list of online shops that stock this item.

If you still can not find a dealer, our support can help you!

Firmware is code which is stored in a CD or DVD burner (e.g. program data or saved data).  The burning method for different types of storage media is determined based on this data.  When a new medium is developed, under certain circumstances, it is necessary to update the firmware, in order to write the medium with optimum performance.  Normally, the firmware must be updated when you come across previously unencountered problems, since enhancements of the products are made.  These can be enhancements to the operating systems or from CD-R/RW media.

The following problems may possibly be solved by updating the firmware:

• Improved recognition and compatibility between different CD-R/RW manufacturers and types
• Improved reading of scratched and damaged CD storage media
• Damage to the current firmware due to power loss, power surge, electricity disruption and/or computer malfunctions 
• A sudden or reoccurring error that impedes the ordinary access to and usage of the drive 
• Errors occurring by insertion and removal of discs
• Non-recognition of just-burned CD-Rs/RWs 
• Reduction in burning or rewriting capabilities

Ask the drive manufacturer for the most up-to-date firmware  update for your drive.